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Making sense of complexity in governance: the case of local public management in the City of Stockholm
2019
Policy Studies
This study found that the problem-solving capacity of a public organization can be understood in terms of the legitimacy of the formulated problems and solutions. Increasing the problemsolving capacity depends on not only the acceptance of problems and how to solve them but also on formal structures and processes. Sensemaking and framing are important keys to unlocking how legitimacy is built, and consequently, how problem-solving capacity is built in a complex organization. We contend that
doi:10.1080/01442872.2019.1577372
fatcat:qr2bdqkkvbbflf44o2ynppnehy