EXIT AND VOICE IN LOCAL GOVERNMENT RECONSIDERED: A 'CHOICE REVOLUTION'?

JON PIERRE, ASBJØRN RØISELAND
2016 Public Administration  
Market-based public management reform has introduced customer choice among competing providers of public service. Choice entails exit, an option which Albert Hirschman famously reserved for the market while voice is the key mode of communication in political life. Based in elite and mass surveys, the paper studies how exit is perceived by citizens and local political and administrative leaders in Norway and Sweden and how the two strategic options relate to each other. Citizens are more
more » ... towards customer choice and exit than are leaders albeit with some variation across different public service sectors. Political and administrative leaders are positive to customer choice models as a strategy to empower clients but more critical in terms of the potential loss of accountability and control that contracting out services may entail.
doi:10.1111/padm.12258 fatcat:itgf6n4wrbdqtgfypxwjfqcuru