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Advances in Social Science, Education and Humanities Research
The quality of translation services is highly relevant to the implementation of China's national development strategies. Quality management (QM) has become the core competence of translation services organizations to improve customer satisfaction, increase sales volumes and revenue, reduce risks, and expand market shares. Translation services are divided into three leading processes, namely, translation service provision process, management process, and support process. Then a process-based anddoi:10.2991/assehr.k.211215.039 fatcat:ndgnnpi675exbet6camxvuchim