An overview of the features of chatbots in mental health: A scoping review

Alaa A Abd-alrazaq, Mohannad Alajlani, Ali Abdallah Alalwan, Bridgette M Bewick, Peter Gardner, Mowafa Househ
2019 International Journal of Medical Informatics  
Chatbots are systems that are able to converse and interact with human users using spoken, written, and visual languages. Chatbots have the potential to be useful tools for individuals with mental disorders, especially those who are reluctant to seek mental health advice due to stigmatization. While numerous studies have been conducted about using chatbots for mental health, there is a need to systematically bring this evidence together in order to inform mental health providers and potential
more » ... ers about the main features of chatbots and their potential uses, and to inform future research about the main gaps of the previous literature.
doi:10.1016/j.ijmedinf.2019.103978 pmid:31622850 fatcat:d7s2blhhirh3ndtee57cuvndga