A copy of this work was available on the public web and has been preserved in the Wayback Machine. The capture dates from 2020; you can also visit the original URL.
The file type is
Despite substantial investments in customer-relationshipmanagement (CRM) systems, companies continue to experience pain rather than profit. Meanwhile, the concept of "adaptive behaviour" of frontline employees has received little attention in the literature related to CRMdoi:10.1111/isj.12265 fatcat:7atpc2ie5jhzdifbjmtwb5uckm