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Delays to contractors' progress, often resulting in time and cost overruns, are a major source of claims and disputes in the construction industry. The assessment of extension of time (EOT) claims as part of a construction project can have far-reaching consequences for the financial success of the project. The proper and transparent assessment of EOT claims is, therefore, an essential component in the success of any project. In this article, an actionresearch approach, a very specificdoi:10.18820/24150487/as23i2.5 fatcat:ug2qlnw7sjal7pqe5fcvloxuem