Knowledge management in the software and services group

Kunio Kurose
2003 International Journal of Information Technology and Management  
This paper introduces a practical case of knowledge management in the Software and Services Group of Fujitsu, focusing on real-time management. Systems engineers (SEs) in the organization can perform their work with the most relevant, up-to-theminute knowledge whenever it is needed and wherever they are. This paper also discusses the organizational issues and the knowledge structure for successful knowledge management.
doi:10.1504/ijitm.2003.002456 fatcat:oxhxqr5xk5eildtg7gdmur3t7a