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A GRA-based method for evaluating medical service quality
2019
IEEE Access
Medical service quality is the foundation and core of the medical institution's management. However, the abstraction of service quality makes it difficult to measure by general measurement approaches. This paper proposes a new fuzzy multi-attribute decision-making model to evaluate hospital service performance based on a grey relational analysis. First, the Delphi method is used to determine criteria and establish an evaluation system. Then, the existing uncertainty and ambiguity are quantified
doi:10.1109/access.2019.2903684
fatcat:z3tqvducdjbd5n42fgo3jofufa