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Exponentially increasing knowledge in a management system is the main cause of the overload problem. Development of a recommender service embedded in the management system is challenging. This paper proposes a hybrid approach by combining an item-based recommendation technique (collaborative filtering technique) with a tagbased recommendation technique (content based filtering technique). In order to evaluate the performance of the proposed hybrid approach, a group of knowledge managementdoi:10.6000/1929-7092.2017.06.32 fatcat:7qlzghgfdvdytkbzae3ujr2ybe