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Visitors Needs Analysis in Mall XYZ with Text Mining Analysis
IPTEK Journal of Proceedings Series
Mall is a shopping center consisting of the main tenants (anchors), retail, shops, services, and public facilities that are built, managed, and arranged by the manager with the aim of conducting interaction between visitors and sellers. In 2018 Surabaya City had 33 malls or 50.77% of the total number of malls in East Java, this shows that the mall population in Surabaya City is very high. Mall XYZ is one of the malls that stood in the city of Surabaya and has been operating for one year. Thisdoi:10.12962/j23546026.y2020i1.11321 fatcat:yhxuxcyp7zct3dab77vkeqlrna