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A very dynamic environment and constant technological advances are surrounding small and medium-sized enterprises (SMEs) in their commercial activities. The business context is becoming increasingly complex, as there are continually numerous aspects related to the application of knowledge, both financial, legal, organizacional and technological. In relation to the application of information and communication technologies (ICT), SMEs need to acquire and apply knowledge correctly to obtain thedoi:10.19044/esj.2018.v14n10p270 fatcat:zyfketzxlfgvtjrtoa7qcomdd4