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Re orienting information systems for customer centric service: The case of the Greek Ministry of Finance
2001
European Conference on Information Systems
Governments are employing modern information and communication technologies to better serve society. Raising the effectiveness of government as well as the quality of the civil service is obviously not only a matter of new technologies. It involves clear vision for the objectives, business process reengineering, business strategies for the information technology and a sense of an educational role for society. Information Systems (IS) need to be capable to support internal work within a
dblp:conf/ecis/StamoulisGGM01
fatcat:rfbch5ju5rch5hi6mnek35muyu