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The importance of the service sector is constantly increasing. This statement is proved by the development of macroeconomic indicators such as value added and employment in services. However, in the current fast changing market environment it is difficult for service enterprises to succeed in competition. The specific service features significantly influence the production and exchange processes that determine the key sources of production which are namely skilled labor force and the use ofdoi:10.9770/jesi.2019.6.3(9) fatcat:v66zutuxkzdmvcgttdajcop6sm