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Automated checkout systems promise greater sales due to an improved customer experience and cost savings because less store personnel is needed. The present design-oriented IS research study is concerned with an automated checkout solution in fashion retail stores. The implementation of such a cyberphysical system in established retail environments is challenging as architectural constraints, well-established customer processes, and customer expectations regarding privacy and convenience imposedoi:10.1007/s12599-018-0566-9 fatcat:q4g4zrs6fbc37fmitsmwo4h3sy