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During service engagements, project managers frequently encounter resource constraint issues. For each resource shortfall encountered, a project manager must decide among a narrow set of alternatives, weighing the resulting effects on project schedule, cost, and customer satisfaction. If a project is part of a larger collection of similar service engagements, it is less clear what the optimal strategy across all projects should be in deciding between alternatives. This paper describes andoi:10.1109/wsc.2007.4419860 dblp:conf/wsc/Lam07 fatcat:evd6hxeutna7derqlszgf4hrii