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The Utility Argument – Making a Case for Broadband SLAs
[chapter]
2017
Lecture Notes in Computer Science
Most residential broadband services are described in terms of their maximum potential throughput rate, often advertised as having speeds "up to X Mbps". Though such promises are often met, they are fairly limited in scope and, unfortunately, there is no basis for an appeal if a customer were to receive compromised quality of service. While this 'best effort' model was sufficient in the early days, we argue that as broadband customers and their devices become more dependent on Internet
doi:10.1007/978-3-319-54328-4_12
fatcat:ac2uovun2vb3jfczc6d5vj47hu