Development of a model for determining the alignment of it-services of the information system with the end-user requirements

Viktor Levykin, Ivan Iuriev
2017 Eastern-European Journal of Enterprise Technologies  
4 be interconnected, which requires that company managers pay maximum attention to the organization and operation of the infrastructure. The functionality of IT-service involves a large number of functions of the IT as a service department. At the stage of IT-service planning, functionality is aligned to the strategy, standards and plans within the framework of strategic functions of the IT-service. Finally, at the stage of IT-service operation, the functionality is provided by data and
more » ... by data and equipment management, systems software and support of end-users [2, 3] . The respective functions of IT-service make it possible to take into account the costs, related to the IT-service support, as well as compliance with conditions, agreements between a customer and the IT-service. Service time, availability, reliability, and efficiency of the IT-service are defined in the course of negotiating an agreement with requirements to the IT-service with a customer and are subsequently controlled by the monitoring functions. These parameters are provided by the functions of end-user support and data and equipment management, as well as systems software. Data on the efficiency of operations, significant for end-user, can be retrieved based on the statistics about using the applied systems. Given this, one can see that the characteristics of IT-service directly depend on the functional requirements from end-users. 4
doi:10.15587/1729-4061.2017.108556 fatcat:eqzurdpsvzfjpmatnxvqx4lcs4