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The need for developing empathy skills in the workplace continues to challenge organizations today. Findings from earlier research highlighted the need for developing these empathy skills. Interviews were undertaken in early 2017 with a mix of empathy trainers and managers of organizations where empathy is signalled as a key skill. The purpose of the inquiry was to explore their perspectives of empathy so as to discover emerging themes that increase our understanding of empathy in thedoi:10.21776/ub.apmba.2018.006.03.1 fatcat:jtb3t2ilvfgubjefdidvldkhdm