Automação de sistemas na administração pública do município de São Paulo [thesis]

Valter Luiz Vendramin
In this paper is presented a model of automation to be implemented in government departments, in order to streamline the procedures of the bureaucracy necessary to their achievement, contributing to a change of view of users regarding administrative delays disclosed. For this purpose, the objective of the model is to decrease the time between data collection, tabulation and decision-making by the public administrator. The automation concept used is shown by Cícero Couto de Moraes and Plínio
more » ... dito de Lauro Castrucci, understanding the property of their adoption in public administration through the development process. The methodology presented proposes developing parallel and concurrent actions, even considering the serial manner in which they are carried out in the current administration, organized pyramid scheme. Moreover, the model is based on the implementation of a management system a database fed by several actors who carry out various activities in the process, dispensing with the formal signing of all documents and requiring only the identity of the electronic involved. Another difference is made possible accessibility to all employees involved, regardless of their level of education. This work presents the guiding directives of the model proposed automation and logistics deployment, citing the various existing and possible technologies to be applied in the automation of government services; exemplifies the possibility of automation in public administration with the work system deployed in Departamento de Edificações de São Paulo. The proposed methodology reveals the occurrence of significant reductions in time and final costs of the services performed, the reliability of results, quality of presentation of the final product in a standardized, mainly in the power management process that provides managers of all hierarchical levels. Another great advantage of the system is that it adapts to any work situation, be it technical or administrative, filing data from similar areas, where necessary, and providing results that can be used from top management to make it available to the public, by the Internet or through a situation room. In addition, automatic updating of data allows flexibility in possible course corrections, especially valuable aspect of the administration at critical moments, such as disaster situations, in which responses should be faster depending on the problems presented and the charges made by the press and population in general.
doi:10.11606/d.3.2012.tde-18062013-155354 fatcat:5x7sqv5bl5aatplaould4kbuny