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This paper discusses the impact that developers' and users' tacit understandings can have on digital library development. It draws on three years of ethnographic research with the Digital Water Education Library (DWEL) that focused on the observation, collection, and analysis of the project's face-to-face and electronic organizational communication. The DWEL project involved formal and informal educators in the development of its collection, and experienced problems at the start of the projectdoi:10.1145/1065385.1065435 dblp:conf/jcdl/Khoo05 fatcat:3yjptp5pqfez5d53jkgdth23om