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Web services and service-oriented architecture (SOA) have become the de facto standard for designing distributed and loosely coupled applications. Many servicebased applications demand for a mix of interactions between humans and Software-Based Services (SBS). An example is a process model comprising SBS and services provided by human actors. Such applications are difficult to manage due to changing interaction patterns, behavior, and faults resulting from varying conditions in the environment.doi:10.1109/compsac.2010.43 dblp:conf/compsac/PsaierSSD10 fatcat:24mwjoq25rckfl2klefvjchbum