Artificial Intelligence User Support System for SAP Enterprise Resource Planning

Vladimir Vlasov, Victoria Chebotareva, Marat Rakhimov, Sergey Kruglikov
2017 International Joint Conference on the Analysis of Images, Social Networks and Texts  
An intelligent system for SAP ERP user support is proposed in this paper. It enables automatic replies on users' requests for support, saving time for problem analysis and resolution and improving responsiveness for end users. The system is based on an ensemble of machine learning algorithms of multiclass text classification, providing efficient question understanding, and a special framework for evidence retrieval, providing the best answer derivation.
dblp:conf/aist/VlasovCRK17 fatcat:yaidgzqihnflnfr65da3sllsju