A client-community assessment of the NGO sector in Uganda
Journal of Development Studies
Using original survey data on beneÞciary assessment, we examine the performance of the NGO sector in Uganda. In general satisfaction with NGO intervention is high. We Þnd evidence that NGOs endeavour to redress the balance between rich and poor communities but also that NGOs neglect isolated communities, possibly for cost reasons, and that the accessibility of NGOs to beneÞciary communities is lower in poor communities. These factors signiÞcantly reduce client-community satisfaction with NGOs.
... faction with NGOs. Levels of NGO induced community participation in decision making also vary, with some evidence that participation has an effect on community satisfaction. Some NGO staff are perceived as unresponsive, less than good at what they do, and self-serving, and these perceptions also have a negative impact on community satisfaction. * We thank to the World Bank and the Japanese government for funding this research. We also would like to thank Professor Sam Tulya-Muhika, Kintu Nyago, and their team of enumerators for assisting with data collection. We are grateful to Peter Ssentongo from the Office of the Prime Minister and Mary Bitekerezo from the Kampala World Bank office for their assistance and comments. We thank Trudy Owens for her comments and for her assistance with data collection, cleaning, and preparation.