Purpose: to understand the network performance of family health staff on child hearing loss. Methods: a qualitative case-study research. Data collection consisted in three focus groups of family health staff from district IV in the city of Recife. Data were analyzed by meaning condensation. Results: most professionals perform their functions individually, which might weaken the comprehensive health care. Additionally, the lack of interaction with other complexity levels to meet the various

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... ns and the absence of counter-reference required by the staff prevents the child's ongoing care. Conclusion: the teams' organization and their relationships with other health care services are surrounded by weaknesses that make assistance ineffective regarding hearing health.