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Nowadays, real world problems are complicated because they deal with uncertainty and incomplete information. Obviously, such problems cannot be solved by a single technique because of the multiple perspectives that may arise. Currently, the combination of DEMATEL and the neutrosophic environment are still new and not fully explored. Previous studies of DEMATEL and this neutrosophic environment have been carried out based on numerical values to represent a new scale. Until now, little importancedoi:10.3390/sym12020275 fatcat:vazoxlyxkza5lgiokekblw243a