Towards a Goal-Driven Approach for Business Process Improvement Using Process-Oriented Data Warehouse [chapter]

Khurram Shahzad, Constantinos Giannoulis
2011 Lecture Notes in Business Information Processing  
An emerging approach for business process analysis is to use business intelligence practices by employing data warehouse and decisionmaking techniques. However, little work has been done on developing core methods and tools to guide process analysis and improvement. Our research addresses this issue by introducing a goal-driven approach for business process improvement using process warehouse. In this paper, we present our three step method and its evaluation through an empirical study. The
more » ... lts showed that the impact of applying our method for process improvement has been perceived positively.
doi:10.1007/978-3-642-21863-7_10 fatcat:iijsp26twnem7ghpsboaarshi4