Work-family balance has become one of the most researched topics in the work and family literature. Deemed as an emotionladen topic, investigation of the issue poses challenges and obstacles. This paper describes the challenges the researcher experienced in collecting data for her doctoral dissertation on work-family balance experience of professional Omani women, in the Sultanate of Oman. Situated in a culture where women were historically described as 'the silent one', getting them to open up

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... about their experience poses an additional challenge. Ethnographic open-ended interview had been used as primary data collection tool.