Design Research and Practice for the Public Good: A Reflection

Sabine Junginger
2017 She Ji: The Journal of Design, Economics and Innovation  
Public sector managers and policymakers have begun to work with design researchers and design practitioners in an effort to create citizen-centric polices and user-centered public services. What role can design play in the approach taken by the public sector in organizational development and innovation? This paper reflects on an innovation project at a Brazilian Ministry where human-centered design was chosen as an approach to integrate innovation efforts among different government agencies and
more » ... ministries. It offers an example of how human-centered design approaches can support efforts by civil servants to change their own design practices.
doi:10.1016/j.sheji.2018.02.005 fatcat:xsymlchnw5fapa7lqbuaz5x4mm