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Today's competitive business climate and the complexity of IT environments dictate efficient and cost effective service delivery and support of IT services. This is largely achieved through automating of routine maintenance procedures including problem detection, determination and resolution. System monitoring provides effective and reliable means for problem detection. Coupled with automated ticket creation, it ensures that a degradation of the vital signs, defined by acceptable thresholds ordoi:10.1109/noms.2012.6211880 dblp:conf/noms/TangLPSG12 fatcat:koeil6c7zbev3mdxrhgvpv2okq