Establishing quality online [chapter]

Janine Epps, Elizabeth Stacey
2003 Quality Education @ a Distance  
Quality online education requires successful management of resources and services. This paper examines the increasing need to support productive academic teams and foster collaboration in developing a high quality online environment. The paper is based on a study into academic support services and collaboration at Deakin University. The provision of quality support was found to be increasingly challenging given the complexity of the online university environment. A number of recommendations
more » ... e out of the study including some practical changes to service, the need to commit to innovation, the importance of frameworks and standards as well as a range of broader cultural, organisational and political changes.
doi:10.1007/978-0-387-35700-3_32 dblp:conf/ifip3-6/EppsS03 fatcat:2awgewatc5dvlkoxmciptled7i