Aviation Business Actor's Responsibilities for the Consumers

Engeli Yuliana Lumaing, Agustien Cherly Wereh
2020 Proceedings of the 3rd International Conference on Social Sciences (ICSS 2020)   unpublished
This study aimed to determine explicitly legal protection for consumers in the form of accountability of commercial aviation business actors in Indonesia, to be able to produce a clear policy/regulation to protect consumers. The data sources come from secondary data which consists of primary, secondary and tertiary legal material. Primary legal material consists of the laws and regulations related to the UUPK, aviation Law and other relevant rules. Secondary legal material in the form of
more » ... the form of consumer protection books, papers, other scientific works related to consumer protection and even cases of aviation service consumers. The results of this study indicated the regulation of business actors' responsibilities both UUPK and UUP is unclear, as well as unprotected flight service consumers in Indonesia.
doi:10.2991/assehr.k.201014.009 fatcat:vjb4psj7x5dydhpbasr4ehr4qa