Logistics customer service on the example of courier companies

Agnieszka Matuszczak, Urszula Chrąchol-Barczyk
2016 Marketing i Zarządzanie  
Logistics customer service is nowadays one of the basic tools of competition among companies. Keeping it in accordance with the preferences of customers may result in a group of loyal and satisfied customers. Services of courier companies are nowadays ubiquitous to the individual customer, however, with different availability. Based on the websites of the three courier companies, the author made a comparison of service offerings for individual customers based on the basic elements of logistics
more » ... ments of logistics support. Finally, a group of elements that are necessary in the process of ordering courier service by an individual customer was created.
doi:10.18276/miz.2016.46-06 fatcat:2x6dwikvpncb3mivtlztbcevqm