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Logistics customer service is nowadays one of the basic tools of competition among companies. Keeping it in accordance with the preferences of customers may result in a group of loyal and satisfied customers. Services of courier companies are nowadays ubiquitous to the individual customer, however, with different availability. Based on the websites of the three courier companies, the author made a comparison of service offerings for individual customers based on the basic elements of logisticsdoi:10.18276/miz.2016.46-06 fatcat:2x6dwikvpncb3mivtlztbcevqm