Exploring the usability of interactive voice response system's design

Siddhartha Asthana, Pushpendra Singh, Amarjeet Singh
2013 Proceedings of the 3rd ACM Symposium on Computing for Development - ACM DEV '13  
In this work, we propose a 3-Dimensional information space to study the usability of different designs of Interactive Voice Response system (IVR). We study three different system design of IVR through real world experiment and control lab studies. Relative position of each system design is investigated in the proposed information space.
doi:10.1145/2442882.2442924 dblp:conf/dev/AsthanaSS13a fatcat:cvrdtbnp5zfldkbyb7ymbu42nu