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Search engines are important resources for finding information on the Web. They are also important for publishers and advertisers to present their content to users. Thus, user satisfaction is key and must be quantified. In this tutorial, we give a practical review of web search metrics from a user satisfaction point of view. We cover metrics for relevance, comprehensiveness, coverage, diversity, discovery freshness, content freshness, and presentation. We will also describe how these metricsdoi:10.1145/1772690.1772921 dblp:conf/www/DasdanTV10 fatcat:j35tezs3wbhd5nxhgcralvsjyq