Technology trouble? talk to us

Ellen Balka, Nicki Kahnamoui
2004 Proceedings of the eighth conference on Participatory design Artful integration: interweaving media, materials and practices - PDC 04  
The notion that the design of technology is only fully completed when in use [23] is shared by many who now investigate user participation in design and the domestication of new technologies. Taking this idea as our starting point, we developed a research to action project with a major Canadian hospital. Our goals were to address technology implementation issues that arose as most units in the hospital moved to a new building, in which most technology (ranging from wired beds to drug dispensing
more » ... machines) was new. This paper reports our findings from this project. Emphasis is placed on how institutional arrangements influenced the range of socio-technical possibilities that could be pursued [7] . Work practice problems are discussed in relation to the meso or organizational contexts, including organizational, vendor and staff actor networks.
doi:10.1145/1011870.1011896 dblp:conf/pdc/BalkaK04 fatcat:76mltyjpyvc35atcenviuohbna