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Proceedings -- The 27th International Symposium on Automation and Robotics in Construction
To enhance the service quality of property management companies (PMCs), this study focuses on no service quality evaluation but the new service development so that the companies can design new and critical services to meet consumers' needs. Service positioning and design are two primary issues for new service development. Accordingly, a three-dimensional property management service development architecture, which describes service positioning and service context, was schemed previously to bedoi:10.22260/isarc2010/0069 fatcat:ho2ycfkcpzandhwv4ol33ww4ne