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The Effect of Identity Disclosure on Reliability and Efforts Provision in Online Review Systems
2015
Americas Conference on Information Systems
As consumers rely on online customer reviews to assess the quality of products, firms often try to manipulate the reviews to attract consumers. If review sites fail to maintain reliability, firms are less likely to be motivated in improving quality of products. To alleviate fakery, online review providers have designed several identity disclosure mechanisms. The purpose of this research is to explore the role of identity disclosure on (1) reliability of online review systems and (2) subsequent
dblp:conf/amcis/ChungKL15
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