The Use of Internet of Things and Big Data to Improve Customer Data in Insurance Company

Gunawan Wang, Bina Nusantara University, Jakarta, Indonesia 1
2019 International Journal of Emerging Trends in Engineering Research  
Recent technologies create a connectivity between business and their customers. Business can collect real time customer data by using internet of things and then processing those data using big data management to resolve problems, or to create new products. Insurance is a business industry that uses historical customer data to decide certain business aspects, such as premium amount for customer. Insurance company can combine internet of things and big data to collect customer's data in real
more » ... and then use it to give fair and accurate premium calculation for the customer. Customer data is collected using various sensors in their smart watch and saved by an application. The application send the data to insurance company's system through the internet. The customer data are stored and processed in Hadoop as the big data management system. Customer data are going through an analytical process to create result about specific customer's risk which later can be used to calculate premium.
doi:10.30534/ijeter/2019/047122019 fatcat:vn4nnddh4vf5bdfrqkjd6hfeee