A Study on Service Quality Factors of Logistic Catalog Management System Affecting the Service Trust
군수목록관리시스템의 서비스 품질 요인이 서비스 신뢰에 미치는 영향에 관한 연구

Jae-Jeong Han, Kyeong-Seok Han
2013 Journal of Digital Convergence  
This study focused on service quality, service value, service satisfaction and service trust of system being used in DAPA(Defence Aquisition Program Adminstration) to manage logistic items. DAPA in operating a few systems to manage efficiently logistic items. This study focused on the catalog management system service quality. Because catalog management system has been the most requested service system of being used in DAPA by defense firms since DAPA was founded, it would be the most fitted
more » ... the most fitted system in this study. Through this study, we drew a direction in establishing service. This study also could be applied to business practice so defence industry firms would trust DAPA and DAPA could offer a better service quality. Quick and exact service offered by logistic catalog management system would lead delivery of military supplies and export. Consequently, the best quality service would contribute to profit increase for defence industry firms, independent defence and nation economy development.
doi:10.14400/jdpm.2013.11.11.257 fatcat:qj7ebg254rc4ng6nj7tzb5eane