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ITSM Strategy Using CSI on ITIL V.3 To Improve IT Services
2020
INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi
The SIMBARU (Academic information System) has The obstacles that currently occur in the SIMBARU process is how to utilize an IT-based academic service system that is ready to run/use in the optimal time optimally, providing services with the right target, fast access that can provide satisfaction to users (user), as well as vision of mission and institutional business objectives can be realized. By using PDCA data analysis Method (Plan, Do, Check, and ACT), it is expected to design a SIP
doi:10.29407/intensif.v4i2.14297
fatcat:qnrukw5fkjd3bkuy5audaiw6de