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Interface design for IT service management practice
2014
2014 9th Iberian Conference on Information Systems and Technologies (CISTI)
As the worldwide economy becomes increasingly service-based, companies have a growing need for the adoption of IT Service Management (ITSM) best practices, tools, and methodologies. The Information Technology Infrastructure Library (ITIL) is a set of best practices in ITSM and is now highly adopted by the industry. However, implementing ITIL is complex and costly, and enterprises that design, adopt and provide ITSM services, often end up with different analysis methods and designs for similar
doi:10.1109/cisti.2014.6876929
fatcat:gdf5hjsyxbanxo6tty4ttkthlu