A Multi-Methodological Approach to Complex Problem Solving: The Case of Serbian Enterprise
Increasing complexity and diversity of management problems in modern enterprises requires the increasing diversity of models, methods, and methodologies. In creatively dealing with these complex, changeable and multidimensional management problems, i.e., problem situations, different systems methodologies for problem situations, structuring have been developed. Since no methodology is able to explore all aspects of the complex problems in enterprises, the topic of this paper is a
... is a multi-methodology approach that implies combining selected systems methodologies (Strategic Assumptions Surfacing and Testing, Team Syntegrity and Organizational Cybernetics) within a particular intervention. Therefore, research in the paper is relied on Critical Systems Thinking as a conceptual framework for combined use of systems methodologies. The paper aims to demonstrate how mixing the selected systems methodologies and tools can help managers in solving complex problems, such as the issues of strategy formulation and implementation in enterprises. Accordingly, combining these methodologies to support strategy formulation and implementation is applied to a Serbian enterprise. Systems 2017, 5, 40 2 of 16 paper is to highlight the ways in which combined use of these systems methodologies can help managers in dealing with complex issues of formulating and implementing business strategy. The key research hypothesis is as follows. Methodologically appropriate combined use of selected systems methodologies for problem situations structuring enables creative improvement of managing the problem situation of business strategy formulation and implementation. Respecting the above mentioned, the paper is structured in the following way. Firstly, the conceptual framework for combining systems methodologies is introduced. Then, systems methodologies are selected and applied in order to deal with complex issues of strategy formulation and implementation. Application of these methodologies in a Serbian enterprise was conducted along with the use of an appropriately structured interview and questionnaire. In fact, empirical research results were the basis for application of selected systems methodologies in enterprise A. The results were discussed and the key conclusions were drawn. In this way, by combining selected systems methodologies, the weaknesses of their individual use can be overcome. Despite this, some barriers for combined use of systems methodologies must be taken into consideration. Thus, the key limitations and future research guidelines are presented. Table 5 . Diagnosing the meta-systemic functions in enterprise A. Organizational Unit in the Enterprise A Meta-Systemic Function of VSM Systems 2017, 5, x 13 of 16 elements of this function are distributed through different organizational units, such as the department for human recourses, the department for finance or the department for international trade. Furthermore, the information about threats, opportunities, strengths and weaknesses collected by these functions are not adequately distributed to the decision-makers. Namely, better cooperation between intelligence function and identity function is necessary. In addition, conducted empirical research showed that relevant stakeholders are not sufficiently involved in the process of decision-making. In addition, organizational culture does not encourage the team spirit and cooperation and it is not an innovation driver.