Deterministic and Stochastic on Quality Services in the Education and Health Media

Salah A.M. Elshourbagy, Y.A. Alzubaidi
2015 Procedia Manufacturing  
Services quality plays an important role in our lives as well as they have become an integral part of the basic elements in the work environment. The work deals with the services presents in the media of education and hospitals laboratories design has intrigued many workers in the field of business design, as computing users of more workers who have the ability to influence the health issues of the body parts likes eyes, neck, spine, wrists, and feet. Sitting in front of the computer for a long
more » ... computer for a long time may cause eye strain and back stiffness and numbness of the hands and carpal tunnel syndrome. The research aims to provide for the concept of human factors engineering and its impact on reducing business risks and to try to develop the key fundamental considerations for organizations that depend on the computer in the performance of its work on the development of a computer screen and keyboard mode and sit the theory and application of management researched the organization landmarks, has been reached on a set of conclusions and recommendations with respect to the order of how work and work organization offices and a suitable standard distances between human body parts and solid parts of the computer station. The effectiveness of this deterministic and stochastic study was demonstrated through case studies in which the receivers' of services was evaluated by using the methods developed in this study. This study is expected to help the decision makers in the field of hospitality and education in various ways in stochastic for simulation and analytical. In addition, it can be applied to other categories of services and improve them using the human factors engineering rules.
doi:10.1016/j.promfg.2015.07.740 fatcat:vjvpnopk4ja47et7f2kga7hmxa