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A common problem faced by technology projects is that while every effort is made to deliver at the highest quality, and ensuring well constructed business specifications, the outcome falls short of user expectations, rendering a system difficult to use, thereby negatively impacting adoption by the user. This paper highlights the need to involve the user at an early stage in the development process, using a User-Centred Design (UCD) approach and User Experience (UX) methods, and building lowdoi:10.14236/ewic/bcsiit2014.13 fatcat:w6ds7izw6zf5nalisvquoh2tzi