Poster presentations: abstracts

2009 European Journal of Public Health  
The quality of care in Armenia (a country in transition) has declined after the collapse of Soviet Union. However, the level of reported patient satisfaction is high. The purpose of this study was to explain the reasons for high patient satisfaction given the low quality of health care services. Methods A qualitative descriptive study was conducted. The in-depth interview guide was developed, pre-tested and revised accordingly. Twenty-five in-depth interviews were conducted with women who had
more » ... d a delivery within the last 2 months by trained interviewers. The transcripts were analysed by hand with the pre-developed coding system. Results The study showed that factors leading to over-reporting of satisfaction include fear of being deprived of the services, avoiding potential conflicts with providers, close relationships with community members that include providers, and lack of trust of outsiders who conduct surveys. Moreover, the study found that perceptions and expectations of quality of health care services are quite low. Conclusion Measures of patient satisfaction are not always the best 'marker' for quality of care; thus the health care policy makers should interpreted patient satisfaction findings with caution. Patients' perceptions on continuity of care: meta-synthesis of qualitative studies
doi:10.1093/eurpub/ckp505 fatcat:daylu5novfdsjpjl4txczefumq