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Control and Assurance in E-Commerce: Privacy, Integrity, and Security at eBay
2002
Social Science Research Network
Concern about privacy, integrity, and security of online transactions hampers absorption of e-commerce technologies as a normal way of doing business. To gain acceptance and trust of their participants, all organizations must achieve control or expectations equilibrium-a state where participants choose to do what others expect of them. Establishing control in e-commerce requires us to expand the traditional view of internal control to encompass the activities of customers, suppliers, and other
doi:10.2139/ssrn.350663
fatcat:t76zhsootnaq7olzgd3bddkwry