An Ontological Multi-Agent System for Web FAQ Query

Sheng-Yuan Yang
2007 2007 International Conference on Machine Learning and Cybernetics  
This paper expresses the results of our research in developing a multi-agent system: FAQ-master as an intelligent Web information integration system based upon intelligent retrieval, filtering, integration, and ranking capabilities in order to provide highquality FAQ answers from the Web to meet the user information request. We are describing FAQ-master, discussing how it improves FAQ query quality from the following three aspects of Web search activities at the same time: user intention,
more » ... nt content processing, and website search. The system is implemented as four agents working together through an ontology-supported content base. Techniques involved in the design include domain ontology, ontology-supported user query processing, ontology-supported solution caching, ontology-directed FAQ wrapping, storage, retrieval and ranking, and ontology-supported website classification and expansion.
doi:10.1109/icmlc.2007.4370655 fatcat:7jreymktdjf6lhzfhdai5iml6i