Quality Improvement: A View from the Chemical Industry [and Discussion]

R. N. Hodge, J. Whiston, S. Evans, J. Disney
1989 Philosophical Transactions of the Royal Society A: Mathematical, Physical and Engineering Sciences  
The necessity for, the importance of and the potential benefits from a quality improvement process (qip) will be outlined. The process will be based on simple fundamental principles and also aimed at understanding and improving the effectiveness of the relationship between the supplier and the customer, both internally and externally, within a large chemical company. The role of education for all staff as a key element of the improvement process will be described and some early successes
more » ... ly successes emerging from the improvement process will be mentioned. The need for an understanding throughout the organization of statistical methods, including statistical process control, emerging from the early implementation of the quality improvement process, as well as being a direct requirement for obtaining third party accreditation, will be highlighted and the approach adopted to staff education in these techniques will be outlined. The relevance of other quality-related methods such as 'just in time' and materials resource planning (mrp 2) within a total qip will be discussed.
doi:10.1098/rsta.1989.0011 fatcat:glw7fdww5jhwhoz3ojqqu3cz3e