Factors Affecting Users' Acceptance of E-Billing System in Surakarta Tax Office

Rino Ardhian Nugroho, Arlyn Dewi Susilowati, Okki Chandra Ambarwati, Arum Pratiwi
2018 ComTech  
This research aimed to analyze factors that affected the acceptance of e-billing system of Surakarta tax office with Unified Theory of Acceptance and Use of Technology (UTAUT) model. The survey was done on electronic billing (e-billing) system users in Surakarta. Partial Least Square-Structural Equation Modelling (PLSSEM) was used to analyze the users' intention in adopting e-billing system. The result indicates that two UTAUT variables (performance expectancy and social influence) affect the
more » ... uence) affect the system usage significantly. Meanwhile, the other variables like effort expectancy and facilitating conditions do not affect e-billing system adoption in Indonesia.
doi:10.21512/comtech.v9i1.4621 fatcat:ulod5vts2jfehio2m3v7kmo5qu