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Journal of the AIS
Research Article Information system (IS) researchers have long noted that IS analysts need to understand users' needs if they are to design better systems and improve project outcomes. While researchers agree that analyst communication activities are an important prerequisite for such an understanding, little is known about the nature of different communication behaviors IS analysts can undertake to learn about users' system needs and the impact of such behaviors on IS projects. To address thisdoi:10.17705/1jais.00343 fatcat:vgubys3xrvhszc6cxh4wb4faiy